I’ve visited this boba shop around 10 times، and my experience has been very inconsistent. Sometimes the service is excellent، and other times it’s disappointing، depending on who’s working. One employee with blonde highlights is amazing. She’s always friendly، talks with customers، and is great with kids. One time I had to step outside for a few minutes while my children stayed inside، and when I came back she was even playing Uno with them. She always makes us feel welcome. Unfortunately، the employee who was working today has been the same employee I’ve had issues with on several recent visits. There is often a guy sitting in the store، and she spends a lot of time talking with him instead of paying attention to customers. During today’s visit، I ordered my drink half-sweet، but it seemed like she rushed through making it so she could get back to her conversation. The drink wasn’t made correctly. We were also interested in purchasing boba pudding، but after waiting for quite a while while she remained in the back، we eventually left without ordering it. I really like this shop and know it can provide great service، which makes these experiences even more frustrating. I hope management addresses the inconsistency because the quality of service should not depend on which employee happens to be working.
