Drainworks Plumbing and Gas

I came across Drainworks when we moved in to our new house and my 15 year old water heater stopped working. I was certain I was going to pay an arm and a leg. Travis came out and got my water heater going in no time، giving us who know how many extra months or years. He also spoke realistically about the possibilities of when it is time to get a new hot water heater. As we settled in our home، this hard water became something we couldn’t live with. Of course I had all the usual water softener companies ringing my doorbell and phone. But I called Travis and he came out to check out our house and explore options based on the level of water treatment we wanted، how much we were willing to spend، and what level of maintenance we wanted to keep up with. No pressure sales like all the other guys. Our house was particularly difficult because of where the water shut off is، but he worked with us to find a solution and our water is drinkable from the tap now، not to mention it will save me thousands in maintenance/replacement costs on my appliances that are saved from the build caused by hard water. Side note، Drainworks is improving efficiency and responsiveness with AI، which is great. Even better، they also check their AI logs to catch and correct any errors، unlike some other companies I’ve dealt with who blame their AI for its mistakes. For the homeowners out there، having Drainworks saved in your phone is the responsible thing to do.

Drainworks truly set the standard for what professional plumbing service should look like. They were called out to service my water heater through my property management company، and from the moment they arrived it was clear I was dealing with true professionals. After a thorough inspection، Travis discovered that the igniter had failed along with another major component that would have continued to cause problems. Instead of attempting temporary fixes، he was honest and upfront in explaining that replacing the entire water heater would be the most reliable long-term solution. What really stood out to me was the level of care، transparency، and professionalism from start to finish. Travis took the time to clearly explain what had gone wrong and made sure everything was handled the right way. It never felt rushed or careless—just knowledgeable technicians who clearly take pride in doing quality work. The replacement of the water heater and installation process was smooth and efficient، and their attention to cleanliness was impressive. They were extremely respectful of the space they were working in and cleaned everything thoroughly once the job was finished. In fact، the area around the water heater looked even better than it did before they started. It’s obvious that Drainworks operates with a very high standard for both workmanship and customer service. Experiences like this make it easy to feel confident that you’re in good hands with them. It’s rare to see a company hold themselves to such a strong level of professionalism، and it definitely doesn’t go unnoticed.

I had a gas plumbing issue. Travis came out and explained the issue and resolved it. He was also willing to answer any questions and offer hints to make things easier. Excellent customer service. I highly recommend.

Had issues with 2 toilets، shower faucet، and supply valves. Travis approached all jobs professionally and offered thorough analysis and repair options. Totally satisfied with the results. We have a "go to" plumber now.

We have used Drainworks several times for various plumbing issues. The work they do is great and the price is reasonable. I've had 2 major plumbing issues one was a water heater that had to be replaced and an outside leak which was due to cheap builder grade products when the house was built. Travis found that issue and redid the outside water connection with the right parts. I highly recommend Drainworks for all your plumbing needs!