Equinox Spa

Today I went to this gym with the intention of signing up for a membership، but after the experience I had، I decided not to join. The customer service was extremely disappointing. As soon as I walked in، I said، “Good morning،” and the employee named Angela didn’t even acknowledge or return my greeting. I found that to be very rude and unprofessional. When I asked her questions about the gym، she barely responded and seemed to have very little knowledge about the membership options، services، or even the enrollment process. It honestly seemed like she didn’t know what she was doing or why she was there. What surprised me the most was that there wasn’t anyone else available to help me sign up or even give me a tour of the facility. I completely wasted my trip coming here because no one was able or willing to assist me. As a potential customer، I expected to be welcomed and assisted by someone who was knowledgeable and willing to help. Instead، I received indifferent، discourteous، and unprofessional service. It’s a shame because I came ready to become a member، but the poor customer service completely changed my mind. I hope management takes this feedback seriously، provides better training to its staff، and improves the level of customer service. First impressions matter، and unfortunately، mine was extremely negative.

Unprofessional Management and Lack of Accountability ​It is disappointing to witness the steady decline of this club since the transition to new management. What used to be a premium experience has unfortunately 'gone downhill' due to poor communication and a lack of member appreciation. ​I have encountered three separate instances where issues were handled improperly: ​Arbitrary Rule Enforcement: While recording a brief voice message in a nearly empty gym، I was targeted by the manager and told to move to the lobby. This felt like a gross overreach، especially considering that many other members were actively on phone calls via headphones without intervention. ​Subpar Spa Services: The Hydrafacial I received was amateur at best and certainly not worth the high price point. To date، my concerns regarding this service have been ignored. ​Disregard for Accessibility: During recent renovations of the men’s facilities، management offered no reasonable accommodations for my husband، despite his disability. Rather than facilitating our transition to a nearby location like Brickell، we were met with a blatant lack of support. ​This gym has lost the personal touch and high standards that once defined it. I strongly advise looking for a fitness center that values its members and understands the importance of professional management.

Equinox Aventura has completely exceeded my expectations. The facility is always spotless، the equipment is well-maintained، and the atmosphere is motivating without ever feeling overcrowded. The staff is welcoming، professional، and always willing to help. I also love the variety of classes and the quality of the amenities—they truly make every visit feel like a luxury experience. Whether you’re looking for a great workout، recovery، or just a clean and well-run gym، this is the place to be. Highly recommend!

Honestly، I really wanted to like this gym، but the experience has been consistently disappointing. The biggest issue is the staff. The attitude is unprofessional، unhelpful، and at times just outright dismissive. Simple questions feel like a burden to them، and there’s zero sense of customer care or friendliness. You don’t feel welcomed — you feel like you’re bothering them just by being there. For a place that people come to every day، that kind of energy really affects the whole experience. A gym should feel motivating and supportive، not cold and uncomfortable. The facility itself is fine، but honestly، it doesn’t matter when the service is this poor. There are way too many other gyms in the area that treat their members with basic respect and actually care about the customer experience. I would not recommend this gym to anyone. Definitely not worth your time or money.

Better than Anatomy، still not sure the value for price is there. Facility is small، locker rooms are kind of meh… at this point I don’t think either of the high end gyms at the mall are worth it. Keep looking for your place. Because I think you can do better else where.