During the scheduled closing and funding day، communication was very disappointing. Although the closing was ultimately completed and funds were received (one day later)، there was little transparency throughout the process. Despite proof that required documents had been delivered early in the day، we were later told they had not been located until much later. There were no proactive status updates regarding funding or disbursement timing. Sellers rely on clear communication on closing day، and that was missing here. Improved transparency and communication would greatly enhance the client experience.










