Lance Maxwell Plumbing

They sent Jimmy out promptly، work completed in 15 minutes، the man was a hard worker، just got down to work. I am so thankful that Miranda at Esposito's Garden Center، highly recommended them as only firm who does there backflows for their irrigation services dept. I use Esposito's for my irrigation repairs، tune-ups، etc. I am beyond pleased with this firms thoughtfulness، care for the customer and prompt، extremely competent service.

Lance Maxwell Plumbing responded promptly to my service call and fixed our toilet and sink spray head quickly. However، I was surprised to be charged a flat minimum service fee of $144 for a brief visit of about 5–10 minutes، especially since no new materials were installed. After calling the office، I learned that this is their standard minimum charge، which seems much higher than the typical rates I’ve encountered locally (usually closer to $75-80 for a service call). What’s more، the toilet needed repair because a sticker was left inside the tank during their original install، and this sticker ended up causing the problem—but no adjustment or consideration was offered. I appreciate their promptness، but customers should be aware that the minimum fee is on the high side، and communication around charges and responsibility for previous work may not always feel fair. Be sure to ask about rates and billing policies beforehand.

Second time using Lance Maxwell Plumbing and second time having a great experience! First time was to fix a broken toilet seal and leaking tub faucet، second time to unclog our sink. Both were fixed quickly - Justin worked with us both times and was friendly، helpful، and professional. Got everything working again!

We paid $240 and our problem was only fixed for four days. A technician came out to look at a plumbing backup. Four days later the exact same issue happened and they want to charge another $400(ish) to come diagnose and fix the problem because there are no warranties on backups. I understand this policy if we had another backup months later، but FOUR DAYS later (with only two grown adults living here) this is clearly the same issue that wasn’t resolved the first time. Such a waste of money، this is terrible customer service.

Very disappointed and money wasted. Plumber lacked experience with sewer pump and did not solve problem. Said get tank pumped. Problem was float not working which he should have detected. Once recommended Maxwell to friends but will not again.