Prestige Motors of SWFL - Prestige Mercedes

Rear view backup camera stuck open. Went in for diagnosis. They said they could fix it same day. But wife was busy and had to leave. So scheduled the actual repair the next day. So drove back again the next day after the previous days diagnosis. Made my wife wait in the lobby over 2 hours while they tried to fix it. They failed. They said sorry، we can't find the problem. Told us to make what would now be a 3rd appointment to the actual Mercedes dealer. I assume they referred us there because they know they aren't nearly as qualified as a competent place like the dealership. They were right! They aren't nearly as qualified. The Mercedes dealership diagnosed our problem as a simple blown 5amp fuse after following the wiring diagram. Mercedes dealership had us diagnosed and all repaired in just 1 visit that lasted under 2 hours. What really bothered us was we wasted 4 hours of our total time، 2 visits to their shop، gas etc. And instead of a apology for wasting our time and being clueless، they actually wanted money from us for the scan fee. The scan was obviously useless، as it didn't help them fix the problem. I wonder how the dealership fixed it so easy then??? Hmm. They cried and eventually refunded our money. But never apologized for wasting our time. Go figure.

This GUY IS A SCAMER HE MADE US UNDER FALSE PRETENCE 4 hours from and upon arrival after many messages stating that the vehicle had light rust here is the result. BEWARE TAKE A GOOD LOOK OF ANY VEHICLE SOLD HERE

Very dissapointed. I had them repair my car، while it was there، they backed up my car into another. Owner initially handled it well. Called me، told me about it، stated someone would be coming out Monday to look at it، and he would let me know what could be done. The bumper was scraped and cracked. Monday he calls me، and said he had it painted over the weekend and that it was all set. I never approved any such repairs to the vehicle. The paint repair is subpar. There is still cracks in the plastic trim، there's a chip in the new paint، overspray on the body، and significant orange peel. I showed the owner all of this and he didn't seem to care. He said it's not a new car، you are nit picking، there's nothing else we can do، you can speak with place I had paint it، but we are not doing anything to help. I don't understand how you can damage a car، have some random body shop fix it (the owner didn't even know the name of the guy who painted it when I asked) and then tell me its my problem to sort out because the paint work is bad. If you want to make it right، and pay for a better body shop to have it fixed properly، you have my number. First photo is of the car before any damage.

If we (Sun Kissed Imports) get a Mercedes in، Prestige is the first spot we take it to! They take the best care of us and are more knowledgeable than the MB dealer!! True guru in town! No overselling either، just honest and open! Just how we like it! Highly highly recommend!

From first contact to leaving with my repaired vehicle the experience was more then five star! I’m so impressed with this business. Friendly ، explained everything provided me with a quote، followed up with some pop up things. Very efficient shop.. clean fair priced could go on and on. I’m so happy I found them!!