The initial lady that I spoke with، gave me very bad attitude and got aggressive with me to rush me off the phone when I asked her why she was dealing with me that way she transferred me without me asking to be transferred and when I got on the phone with Mr. Baker، instead of deescalating the situation and listening to the client’s concerns، he escalated the situation by making it seem as if I was the problem because he was stating his assistant was having a bad day and I should’ve noticed she was having a bad day by the way she was speakingand essentially raised his voice saying that since I wasn’t accepting his apology، there is nothing that he could do when I never said I didn’t accept his apology. I just pointed out the discrepancy in their customer service and how they handle their clients as I have been a longtime client and this is not the first time that woman has given me attitude. I am disgusted by how it was treated on the phone. Mr. Baker ended the call by saying let’s just let bygones be bygones completely unprofessional. This isn’t the first time that they have been rude and nasty












