Matt was very personable and thorough. He also delivered bad news with grace and humor. I'd also like to say، as a former customer service person، I love the way you've handled the negative reviews on this site. Apparently I can only submit one review، so here's the update: I had a new a/c unit installed today، and I have nothing but praise for Pablo and Pedro (as well as Marlon، and the supervisor who's name escapes me). Pablo and Pedro worked، without a break، for a good six hours straight. They were neat، incredibly polite، and displayed a level of expertise and professionalism that put me at ease - and they thanked ME when they left! I will not hesitate to use United Mechanical in the future، and am relieved to have finally found a company I feel I can trust. Thank you، and keep up the good work! Oh، and salesman Tom is a treasure. He answered every single silly question I had :-)












